Return Policy

14-Day Window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days cannot be accepted, and all sales become final.

Condition

Returned items must be unused and in the same condition you received them, with the original packaging and every included accessory. We cannot accept items that have been damaged, modified, disassembled, or otherwise altered after delivery.

How to Start a Return

Email hello@noware.nyc with your order number and the reason for the return. We will confirm your return and send instructions. Returns shipped without confirmation cannot be processed or refunded. Once confirmed, please ship the item back within 14 days.

Return Shipping

Return shipping is paid by you unless the item arrived defective, damaged, or incorrect. We recommend a tracked and insured service — the item remains your responsibility until it reaches us.

Refunds

We inspect returns within 5 business days of receiving them. If approved, your refund is issued to the original payment method and may take a further 5–10 business days to appear. Original shipping charges, and any customs or duties paid, are not refundable. If a return arrives outside the terms above, we will contact you and can ship it back to you at your expense.

Defective or Damaged on Arrival

If your item arrives faulty or damaged, email us within 7 days of delivery with photos. We cover shipping both ways in that case, and will repair, replace, or refund the item at our discretion. This does not cover damage caused after delivery, including drops, liquid exposure, or normal wear.

Not Eligible

• Items damaged, modified, or disassembled after delivery
• Items returned without their original packaging or accessories
• Requests made more than 14 days after delivery
• Final sale, clearance, and promotional items
• Items bought from a third-party reseller — please contact them directly